Privacy Policy

BrightChapters (“Platform”, “we”, “our”, or “us”), operated by NPOWS (OPC) Private Limited, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our Services.

This Policy is published in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) of India.

1. Personal Data We Collect

We may collect the following personal data:

• Name or username
• Email address
• Login credentials (encrypted)
• Profile information (bio, avatar, preferences)
• Payment-related details (UPI ID, transaction references)
• Wallet balances and coin transaction history
• Content you create or upload

We do not knowingly collect sensitive personal data beyond what is required for platform functionality and legal compliance.

2. How We Use Your Data

Your personal data is used to:

• Create and manage your account
• Provide access to stories, books, and platform features
• Operate the coin system, wallet, and withdrawals
• Enable reader–author interactions
• Process payments and payouts
• Ensure platform security and prevent fraud
• Comply with legal and regulatory obligations

3. Google Authentication

If you choose to sign in using Google, we receive limited information such as your email address and display name from Google. We do not receive your Google password.

Google authentication is used solely for account creation and login.

4. Journaling and Creative Tools

The Platform may offer private journaling tools, including voice-based journaling with automated transcription.

• Journals are private by default
• Voice data may be temporarily processed to generate text
• We do not monitor or analyze private journals beyond technical needs

Journaling features are intended for personal creative expression only and are not medical or therapeutic services.

5. Data Storage and Security

We implement reasonable technical and organizational safeguards to protect your personal data against unauthorized access, loss, or misuse.

Passwords are stored in encrypted form. Financial transactions are processed through authorized payment partners.

6. Data Sharing

We do not sell your personal data.

Data may be shared only with:

• Payment processors for transaction fulfillment
• Service providers assisting in platform operations
• Authorities when required by law

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal requirements.

8. Your Rights

In accordance with DPDPA, you have the right to:

• Request access to your personal data
• Request correction or updating of data
• Request erasure of personal data, subject to legal obligations
• Withdraw consent where applicable
• Raise grievances regarding data handling

9. Grievance Redressal

Grievance Officer / Data Protection Officer
Name: Olivia Mukherjee
Email: contact@brightchapters.com
Address: 24/A/A G.N Mukherjee Road, Bansberia, Hooghly – 712502, West Bengal, India

We aim to resolve grievances within 15 working days.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of the Platform after updates constitutes acceptance of the revised Policy.

11. Governing Law

This Privacy Policy is governed by the laws of the Republic of India.